QuickRes FAQ

Before you contact our customer support, many questions can be answered by looking through our frequently asked questions below:

• How do I amend a booking?
  
• How do I cancel a booking?
  
• I have lost my booking confirmation email or not received it?
  
• Where can I find the hotels address details?
  
• I need to contact the hotel
  
• I need to arrange an early check in or late check-out
  
• How do I know if my hotel booking has been confirmed?
  
• I have special needs, how can I make sure that the hotel has the correct facilities?
  
• Complaints or issues with your accommodation
  
• How do I make a group booking?
  
• How do I make a conference or meeting room booking?
  

How do I amend a booking?

There are 2 ways in which you can amend a booking depending on the nature of the amendment.

Option 1: New dates

Log into your QuickRes profile and find the booking using the “All Bookings” search.
Once you have located the correct booking make sure that you are not inside the hotels cancellation policy which is stated on your booking confirmation. As long as you are outside the policy please use the following procedure.

1. Make a new booking against the new requirements
   
2. Cancel your old booking.
   

Option 2: Amend the number of nights or name change

Log into your QuickRes profile and find the booking using the “All Bookings” search.
Once you have located the correct booking submit an amendment request and one of our agents will process your amendment. (Office hours are Monday – Friday; 08:30 to 18:00)

How do I cancel a booking?

There are 2 ways in which you can cancel a booking.

Option 1: Self cancel

Log into your QuickRes profile and find the booking using the “All Bookings” search.
Once you have located the correct booking make sure that you are not inside the hotels cancellation policy which is stated on the booking. As long as you are outside the policy please use the following procedure. Select the button to cancel booking.

Please Note: However, if you need to make a cancellation within the cancellation policy, you will be charged according to the policy of the hotel. This is stated on your booking confirmation. Cancellation charges may be updated retrospectively on the QuickRes platform.

Option 2: Request a cancellation

Should you wish to cancel your booking on the same day of arrival you will be prompted to submit a request. This will be sent to The Independents and one of our agents will process your amendment. (Office hours are Monday – Friday; 08:30 to 18:00)

Please Note: However, if you need to make a cancellation within the cancellation policy, you will be charged according to the policy of the hotel. This is stated on your booking confirmation. Cancellation charges may be updated retrospectively on the QuickRes platform.

I have lost my booking confirmation or not received it.

Log into your QuickRes profile and find the booking using the “All Bookings” search.
Once you have located the correct booking select the “Download Booking Confirmation (PDF)” button.

Where can I find my hotels address details?

Once you’ve made your booking you will receive an email confirmation. This will contain the hotels full contact details, facilities and check-in and check-out times.

I need to contact the hotel?

Once you’ve made your booking you will receive an email confirmation. This will contain the hotels full contact details.

I need to arrange an early check-in or a late check-out

Please contact the hotel direct for such arrangements. Once you’ve made your booking you will receive an email confirmation. This will contain the hotels full contact details.

How do I know if my hotel booking has been confirmed?

Once you have completed your booking via QuickRes you will receive an onscreen message informing you that the booking has been completed.
Shortly, after completion, you will receive an email confirming your booking. This will details your booking, arrival date and costs etc. If you have not received your email confirmation please check your junk email and add us to your safe senders list

I have special needs, how can I ensure that the hotel have the correct facilities?

Please contact the hotel direct for such arrangements prior to arrival. The hotels contact details can be found on the confirmation.

Complaints or issues with your accommodation

In the unlikely event that you are unhappy with any aspect of your stay, in the first instance, you should bring the matter to the attention of the duty manager at the hotel as soon as possible. In most cases this will solve the majority of problems.
Should this not resolve the matter and you wish to make a formal complaint, please put your complaint in writing and mark it for the general manager of the hotel concerned.

The Independents can not be held responsible for any expenses, costs or losses incurred as the result of any complaint.

How do I make a group booking?

Please contact our groups desk by calling 01823 481 414 (Monday – Friday; 08:30 to 18:00)

How do I make a conference or meeting room booking?

Please contact our conference desk by calling 01823 481 414 (Monday – Friday; 08:30 to 18:00)